Required skills

communication skills to

conduct client consultation including

asking questions to establish client concerns and requirements

discuss treatment options

confirm a treatment program

suggest referral to other professionals

technical skills to

observe and interpret microscopic examination of sample hairs

identify abnormal hair and scalp conditions

plan remedial treatments

literacy skills to

interpret and record relevant client history

interpret trichological product information when planning treatments

numeracy skills to interpret and record results of physical and visual examinations

Required knowledge

relevant health regulations

contraindications to trichological treatments

adverse effects of previous treatments on the hair and scalp

the appearance of abnormal hair and scalp conditions

the salon range of trichological products including

composition

effects

benefits

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

application of client assessments based on examination and microscopic analysis

accurate relevant and wellorganised records of client information that can be readily interpreted by other professionals

sensitive and clear communication of client diagnosis and options

Context of and specific resources for assessment

Assessment must ensure access to

a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon

fully equipped workstation which includes as minimum

an adjustable client chair

clean client gown or wrap

a plentiful supply of clean towels

relevant documentation such as

relevant health regulations

salon procedures

product information

client

a range of clients with different hair and scalp conditions

a professional hair and scalp trichological treatments products range

For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the learner performing trichological consultations

written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which may include

relevant health regulations

contraindications to trichological treatments

adverse effects of previous treatments on the hair and scalp

the appearance of abnormal hair and scalp conditions

of the salon range of trichological products including

composition

effects

benefits

Guidance information for assessment

A unit of competency describes an individual skill but people rarely perform one skill at a time Many skills are combined on a daytoday basis in the workplace as part of work processes This does not mean that each skill described by a unit of competency is prerequisite to anotherthey are related skills

Holistic assessment with other units relevant to the industry sector salon and job role is recommended for example

SIHHHSCA Apply knowledge of hair and scalp problems to trichological consultations

SIHHHSC403A Apply knowledge of hair and scalp problems to trichological consultations

Clients may include:

Relevant information may include:

Relevant client details and history may include:

Salon procedures may include:

Abnormal hair and scalp conditions may include:

Trichological problems may include:

Other professionals may include: